STORY Hotels & Resorts is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating requires us to make an extra effort regarding transparency, openness and proximity with respect to everyone who has placed their trust in our company.
COVID-19 measures & updates :
Stay Safe with STORY Rabat :
Given the extraordinary circumstances brought by the COVID-19 pandemic, STORY Hospitality has devised an operational transformation based on the following:
- Safety for employees and customers
- Reduced contact and interactions between customers and employees
- Optimization of operational processes, simplifying and digitalizing the service
Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotels within a framework of confidence and safety.
Double vaccination for a 100% of the staff members, to ensure guests safety and comfort.
Protective Equipment worn by all team members at work. Sanitary kits including disinfectant wipes and masks are available for guests.
Temperature Screening at all hotel access points for guests and staff members
Hand Sanitizer stations placed throughout the hotel’s public areas.
Physical Distancing signages are implemented throughout the property (reception, restaurant and bar, spa, pool…). A limited number of guests is required at some hotel areas (pool, spa, fitness center, meeting spaces)
Partnership with Diversey to follow enhanced Cleaning and Disinfection Protocols. All hotel areas are cleaned by increased frequency using international standard cleaning products.
Guest Rooms undergo intensive cleaning and disinfection before and after guest visit. After check-out, they are immediately sealed for a minimum of 24 hours before new check-in.
Restaurant and bar tables are set at 1-meter distance. All chairs and tables are disinfected before and after each use, cutlery is cleaned at high temperature, and dishes are prepared in the kitchen following the highest food safety standards.
Meetings and events areas are cleaned and disinfected before, during and after guests use.
Contactless Service is preferred. Contactless payment options and online menus are available via scanning of QR codes. Hotel services such as room service and laundry are at the guest room door.
Morocco COVID-19 Updates:
As of April 21st 2021, Morocco is 23rd on the ranking list of vaccinating countries.
Below are the Moroccan’s Governments regulations put in place to avoid the spreading of the COVID-19 pandemic:
- The Government of Morocco has extended the country’s “Health State of Emergency” until May 10, 2021.
- A nationwide curfew between the hours of 8:00 PM and 6:00 AM is in place until the end of Ramadan (around May 14). During this time, restaurants, stores, supermarkets, and other businesses must close by 7:00 PM. You must have written permission from the Moroccan authorities for movements during curfew hours.
- Travelers entering Morocco by air must present negative test results from a PCR test carried out less than 72 hours before boarding. Children under the age of 11 are exempt from this requirement.
- The Government of Morocco has suspended all flights and passengers to/from Albania, Algeria, Argentina, Australia, Austria, Belgium, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Cameroon, Croatia, Cyprus, the Czech Republic, the Democratic Republic of Congo, Denmark, Egypt, Estonia, France, Finland, Germany, Ghana, Greece, Guinea, Hungary, Ireland, Italy, Kuwait, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Mali, Malta, Mozambique, The Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, and the United Kingdom. Individuals coming from these countries will not be permitted to enter Morocco, even if transiting a different country on the way to Morocco.
- Air travel to and from Morocco remains restricted to specific categories of travelers. Citizens and residents of Morocco, as well as foreign nationals of visa-exempt countries with reservations with Moroccan hotels or travel agencies and business persons invited by Moroccan companies, are allowed to enter and depart.
- Regular passenger ferries between Morocco and Europe are not currently in operation.
- The borders with Ceuta and Melilla remain closed.
- Masks are mandatory in all public spaces.
For more updates please refer to this website: Morocco COVID-19 updates
Do you have more questions? Please ask us below and we will respond at the earliest