STORY Rabat > COVID-19 sanitary measures & updates

COVID-19 sanitary measures & updates :

STORY Hotels & Resorts is very much aware that events related to the COVID-19 coronavirus and the intense amount of information it is generating requires us to make an extra effort regarding transparency, openness and proximity with respect to everyone who has placed their trust in our company.

Stay Safe with STORY Rabat – our sanitary measures :

Given the extraordinary circumstances brought by the COVID-19 pandemic, STORY Hospitality has devised an operational transformation based on the following:

  • Safety for employees and customers.
  • Reduced contact and interactions between customers and employees.
  • Optimization of operational processes, simplifying and digitalizing the service.

Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotels within a framework of confidence and safety.

STORY Rabat has been declared Welcome Safely by the Moroccan Ministry of Tourism.

Triple vaccination for 100% du staff, to ensure safety and comfort for all our clients.

Protective Equipment is worn by all team members at work. Sanitary kits including disinfectant wipes and masks are available for guests.

Temperature Screening at all hotel access points for guests and staff members.

Hand Sanitizer stations are placed throughout the hotel’s public areas.

Physical Distancing signages are implemented throughout the property (reception, restaurant, and bar, spa, pool…). A limited number of guests is required at some hotel areas (pool, spa, fitness center, meeting spaces)

Partnership with Diversey to follow enhanced Cleaning and Disinfection Protocols. All hotel areas are cleaned with increased frequency using international standard cleaning products.

Guest Rooms undergo intensive cleaning and disinfection before and after the guest visit. After check-out, they are immediately sealed for a minimum of 24 hours before new check-in.

Restaurant and bar tables are set at a 1-meter distance. All chairs and tables are disinfected before and after each use, cutlery is cleaned at high temperature, and dishes are prepared in the kitchen following the highest food safety standards.

Meetings and events areas are cleaned and disinfected before, during, and after guests’ use.

Contactless Service is preferred. Contactless payment options and online menus are available via the scanning of QR codes. Hotel services such as room service and laundry are at the guest room door.

COVID – 19 Morocco updates:

As of February 7, 2022, international flights to Morocco will be allowed to resume and travelers, under certain conditions, will have access to Moroccan territory if they have a vaccination pass and a negative PCR test at least 48 hours before the date of entry to Moroccan territory.

Passengers traveling to Morocco must present a vaccination pass and a negative PCR test result in less than 48 hours old before boarding the plane.

It should be noted that all vaccine passes issued by other countries are accepted as long as they are valid in their country of emission.

Before boarding, passengers must present a health form, duly completed including the passenger’s address and two telephone numbers to locate them during their stay.

Upon arrival at airports, they will be screened by rapid tests. Random PCR tests will also be conducted for several groups of travelers and results will be communicated at a later date.

Within 48 hours of entering the country, some travelers will be required to take an additional test at the hotel or residence center.

If the tests are positive, other preventive measures will be implemented.

For more updates please refer to this website: Morocco COVID-19 updates

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